Our Policies at Sweet Home Veterinary Hospital
Our team at Sweet Home Veterinary Hospital strives for exceptional, timely care for every patient while respecting the schedules of all our clients and team members. To ensure we can serve everyone efficiently, we’ve established the following policies. If you have any questions, we welcome you to reach out to us. Thank you for your understanding and cooperation.
Late Arrival Policy
- We offer a 10-minute grace period for late arrivals. If you arrive more than 10 minutes late, your appointment will need to be rescheduled.
- After more than one occurrence, an $85 deposit will be required to book all future appointments.
Appointment & Cancellation Policies
- If an appointment is canceled within 24 hours or is a no-show, an $85 fee will be charged. If this occurs a second time, a nonrefundable $85 deposit will be required to schedule all future appointments.
- Appointments scheduled for two or more pets require an $85 deposit, which will be applied toward your final bill. Cancellations made with less than 24 hours’ notice or no-shows will result in the deposit being nonrefundable.
Procedure Deposit Policies
Surgery Appointments
- A $250 deposit is required at the time of scheduling.
- To receive a refund, cancellations must be made at least 48 hours in advance.
Dental Appointments
- A $500 deposit is required at the time of scheduling.
- Cancellations must be made at least 48 hours in advance to qualify for a refund.
